Terms of Service

Last updated: October 17, 2025

1. Agreement to Terms

By accessing or using Baobab Labs' website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Description of Services

Baobab Labs provides technology services including but not limited to:

  • Custom software development (web and mobile applications)
  • AI automation solutions
  • AI customer support chatbots
  • Co-build partnerships for equity
  • Technology consulting services

3. Use of Services

You agree to:

  • Provide accurate, current, and complete information when contacting us
  • Use our services only for lawful purposes
  • Not attempt to disrupt or compromise our website or services
  • Not engage in any activity that could harm Baobab Labs or other users

4. Project Engagements

All project engagements are subject to separate written agreements. These terms govern only your use of our website and initial inquiries. Specific project terms, deliverables, timelines, and pricing will be outlined in individual contracts.

5. Intellectual Property

The content, features, and functionality of our website are owned by Baobab Labs and protected by international copyright, trademark, and other intellectual property laws. Intellectual property rights for custom development projects will be specified in individual project agreements.

6. Co-Build for Equity

Co-build partnerships involve equity arrangements and are subject to separate legal agreements. Expressions of interest submitted through our website do not constitute a binding commitment from either party. All equity partnerships require due diligence and formal legal documentation.

7. Pricing and Payment

Pricing information provided on our website is indicative and subject to change. Final pricing will be confirmed in writing before project commencement. Payment terms will be specified in individual project agreements.

8. Warranties and Disclaimers

Our website and initial consultation services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted or error-free. Project-specific warranties will be detailed in individual agreements.

9. Limitation of Liability

To the maximum extent permitted by law, Baobab Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or services.

10. Confidentiality

We respect the confidentiality of information shared during initial consultations. However, for projects involving sensitive information, we recommend executing a formal Non-Disclosure Agreement (NDA) before sharing detailed proprietary information.

11. Termination

We reserve the right to terminate or suspend access to our services immediately, without prior notice, for any reason, including breach of these Terms of Service.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Zambia, without regard to its conflict of law provisions. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Zambia.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the new Terms.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Contact Information

For questions about these Terms of Service, please contact us at:

Email: krishna@baobablabs.africa
Location: Lusaka, Zambia